Text messages
Online Kitchen is ordering software for food trucks. When a customer orders online through Online Kitchen, they can ask Online Kitchen for one text when their order is ready. We send no marketing or promotional texts, and the customer's number is never shared with anyone else.
How customers opt in
At checkout on a truck's ordering page (for example jasonstacos.onlinekitchen.fyi), the customer can enter a mobile number. This checkbox appears below it, unchecked, with links to these text terms and the Privacy Policy. (The phone field is shown once text alerts are switched on for the truck; until then customers get the ready notice on screen and by email.) Texting is optional: the order goes through whether or not it's checked. This is exactly what the customer sees:
Screenshot of the checkout opt-in
What happens next
After placing the order, the customer sees their order status page. When the truck marks the order ready, they get one text:
That's the only message for that order. The phone number is removed when the order is closed.
Truck owners
A truck owner can also get new-order alerts by text. In the kitchen portal (Settings → Text Alerts) they type their own mobile number and tap Send code, next to this notice: "By tapping Send code, you agree to receive a verification code and new-order alert texts from Online Kitchen at this number. Frequency depends on your orders and settings. Msg & data rates may apply. Reply STOP to opt out, HELP for help." They must enter the 6-digit code we text them to finish, which proves the number is theirs. This is exactly what the owner sees:
By tapping Send code, you agree to receive a verification code and new-order alert texts from Online Kitchen at this number. Frequency depends on your orders and settings. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Text terms · Privacy
Screenshot of the owner opt-in
After verifying, the owner gets alerts like:
Stopping texts and getting help
- Message frequency: one text per order where the customer checked the box. For truck owners, it depends on their orders and alert setting.
- Reply STOP to any text to opt out. You'll get one confirmation and no more texts.
- Reply HELP for help, or email hello@onlinekitchen.fyi.
- Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See the Privacy Policy.